CANCELLATION POLICY TRIPS BY PLACES
These cancellation conditions are applicable to trips by seats on the sailboat organized by EL BARCO INGLÉS and published on this page. Expenses to be paid for trip cancellation They will be the following:
up to 15 days before boarding, no cancellation fees will be paid. The total amount paid for the reservation of the trip will be refunded, at the request of the interested party and regardless of the reasons that motivate it.
After this period, the amount paid for the reservation is lost, For this reason, it is recommended that an external insurance be contracted (at the user's own expense), which covers unforeseen contingencies beyond their control (illnesses, official citations, etc.).
Anytime, up to 1 week before boarding, You can request, free of charge, the change for a trip on any other date of those scheduled on our pages, provided there are places available, paying or deducting the difference in the price of said trip.
If you cannot or do not want to make a trip for any reason, until the time of boarding, you can designate another person to take your place under the same conditions and with the same obligations that you had, without any additional payment.
For any communication of change of trip or cancellation, it will suffice to send an email to info@elbarcoingles.es , requesting acknowledgment of receipt and indicating whether it is a cancellation or a change of trip and the new date requested. You can also use our contact form . You must provide us with a telephone number where we can contact you.
On some cruises, departure is only guaranteed with a minimum number of participants, and if this minimum is not reached, the cruise may be canceled and the amount refunded, without any right to compensation.
Due to adverse weather conditions and/or the state of the sea, the itinerary may suffer variations both in terms of the route and the place of embarkation and disembarkation, and even said trip may be cancelled, since the safety and comfort compared to other reasons, so that given the case, the amount paid for the reservation of the trip would be refunded, without any right to compensation. However, the user could opt for another trip from those scheduled on different dates.
Due to the management mix of boats owned and boats under management: The boats under management belong to owners who entrust us with the management of customer reservations for an entire season. Sometimes this reservation management is not even exclusive, but they work with other reservation agencies like us. Therefore, in these cases our company acts as a mere intermediary, being the management of the boat, the lease and the payments sent directly by the owner of the boat.
It is very rare but has it ever happened that one of the boats has had a technical problem and/or breakdown, and has not been able to be available for the date hired. In that case or in any other in which the boat is not available for the date contracted, the lessor (the owner of the ship) would proceed to cancel the contract with a refund of all the amounts received up to that moment, and without the lessee or the other passengers receiving any compensation for this cancellation, reimbursement of airline tickets , etc.
POLICY OF CONDUCT IN TRAVELS BY PLACES
The purpose of this conduct policy is to ensure that all crew can enjoy a safe and pleasant vacation. For this purpose, it have drawn up these basic rules of behavior that every person on board shall achieve. Safety and security are everyone's responsibility. If a person detects dangerous or irregular behavior, and estimates that some type of damage may occur, they must immediately notify the Captain. This Policy of Conduct is not intended to be exhaustive or limiting, so it is possible that situations not contemplated in it may arise, in which case the crew shall make him aware of Captain and always follow your instructions, who as the first authority on board will take the appropriate measures to guarantee the safety, protection and well-being of everyone on board.
In accordance with the legal provisions and International Treaties, the Captain has full authority to disembark during the trip who deploys illicit activities on board the ship. Offensive language on board, inappropriate or abusive behavior, including non-consensual physical contact, as well as any other conduct or activity deemed inappropriate, dangerous or illegal, is not permitted on board. Safety instructions must be followed at all times. Smoking is not allowed inside the cabins. Excessive consumption of alcoholic beverages impairs people's reasoning abilities and reduces their ability to recognize and avoid potentially dangerous situations. Those people who wish to consume alcoholic beverages must do so responsibly. Captain of the boat can block the consumption of alcoholic beverages to those who consume alcohol irresponsibly. Anyone If you go ashore and consume alcohol, you are responsible for doing so judiciously and for maintaining your ability to recognize and avoid potentially dangerous situations when returning to the ship. Parents and guardians are reminded that they are responsible for the actions of their children and dependents at all times.
Carrying or consuming drugs or other illegal substances is prohibited. Drugs or illegal substances will be confiscated and the corresponding measures will be taken, including expulsion and the intervention of the competent authorities. Furthermore, it is reported that foreign governments in ports of call have strict laws on the possession and/or use of drugs. People Violators of such laws will be subject to arrest and prosecution by the foreign jurisdiction, and may not be allowed to board again.
Objects that generate heat or produce flames such as irons, electric stoves, candles, incense or any other object that could cause a fire are not allowed on board. Weapons, explosives or any other object that represents a risk to people or property is not allowed on board. Possession of items such as dive knives must be declared to the Captain of the ship at the time of boarding.
In the event that any passenger presents symptoms of gastrointestinal illness, such as vomiting or diarrhea, or of any other nature, they must alert the Captain immediately. In addition, because certain diseases continue to be contagious for 72 hours or more after symptoms subside, if symptoms occur prior to the start of the vacation, this circumstance must be brought to the attention of the Captain. of the ship to allow the crew to take the necessary measures to avoid contagion. For health reasons, it is strongly recommended that everyone on board wash hands with soap and hot water after using the bathroom and before eating or handling food. Because the ship may not have enough of certain medications and certain medications may not be available at ports of call, everyone on board shall ensure that they carry enough of the medication they require for the entire duration of the cruise. Pregnant women must carry with them a medical certificate accrediting the good health of the passenger and the baby, as well as the medical suitability to make the trip. Since the ship is not equipped for childbirth assistance, female passengers are not accepted on board who on the date of completion of a voyage are in the 24th week of pregnancy or in a more advanced stage of pregnancy. The English Ship declines any responsibility that may arise, during the trip or after its completion, as a result of complications in the pregnancy of a pregnant woman or other circumstances related to it.
People Disabled persons, depending on their degree of disability, may travel unaccompanied as long as they are self-sufficient, so they must take their situation into account when planning their holidays. In case of doubt about the ability to take care of your needs or personal hygiene by yourself, it is recommended to consult with the Captain of the ship, who will inform, allowing a personalized evaluation of the person's suitability to travel without personal assistance for the duration of the trip. At the time of embarkation, the Captain of the ship will assess the ability of passengers to determine if they are fit to travel safely without assistance, and may be denied access to the ship or disembarked from the ship at the next port of call.
Parents and/or guardians are responsible for the proper behavior and supervision of those under 18 years of age and those with disabilities or dependents. This liability regime will apply at all times, regardless of whether parents and guardians are physically in the company of minors, disabled persons or dependents. Parents or guardians must not allow passengers under 18 years of age and persons in their care to leave the ship in the port of call without the supervision of a responsible adult.
People who are expelled from a ship for breaching the Conduct Policy will be responsible for procuring and paying for their accommodation and return transportation. Documentation requirements for re-entry into your country of origin will also be your responsibility; The Policy of Conduct helps ensure that everyone on board Enjoy a pleasant and safe experience during your trip.
When making your reservation, you have shown your agreement with the conduct policy, privacy policy, the commercial terms as well as provisions for cookies & internet advertising . Likewise, he is aware of the indications of the current right of return in our commercial terms.
The English Ship thanks in advance that you respect the policy and wishes you to enjoy your vacation.